CUSTOMER SERVICE MANAGER

CUSTOMER SERVICE MANAGER


WAALWIJK, THE NETHERLANDS

Are you interested in a role, reporting to the Commercial Manager EMEA who offers excellent business support to 
the company’s European Business? Are you the professional that is motivated by a diverse role to manage and
enhance the company’s service to customers and to manage, motivate and engage a diverse team of European 
Customer Service Representatives? We are looking for a new team member that fits these criteria!

CUSTOMER SERVICE MANAGER
REPORTING TO THE COMMERCIAL MANAGER EMEA, MANAGES THE CUSTOMER SERVICE REPRESENTATIVES IN 
EMEA

ROLE & RESPONSIBILITIES
In this diverse Management role, the Customer Service Manager is responsible for optimizing the customer 
service process with regard to presales, order entry and after sales in order to maximize service levels to 
customers.

  • Translates the global & regional company strategy into a EMEA Customer Service strategy.
  • Sets directions, guidelines and procedures and signalizes constraints in procedures and suggest solutions.
  • Drives continuous improvement and process optimization.
  • Is end responsible for pre-sales, order handling and after sales activities.
  • Manages the EMEA Customer Service employees.
  • Manage the Customer Service KPI’s.
  • Manage service level differentiation on customer segmentation.
  • Be pro-active in various company improvement projects across different departments.
  • Motivates and strengthens the individual employees; conduct performance appraisals in order to reach individual as well as departmental goals.

KEY QUALIFICATIONS

  • Bachelor’s degree/level
  • At least 5 years’ experience in a comparable position.
  • Well-developed oral and written knowledge of English and Dutch language. Another (European) language in considered a plus.

COMPETENCIES
As a person you are ambitious, cooperative, inventive, you have a high decision accuracy and are strong at 
influencing people, optimizing resources and in taking initiatives. You are flexible and you have a sense of 
urgency. 

APPLY FOR THIS POSITION
We are passionate about our mission and excited to grow our talent pool with people who feel the same way. If 
this is you, we encourage you to get in touch with us! We offer a dynamic and diverse working culture and we are 
flexible towards working hours and location to support your work-life balance. 

Please send your resume to: careers.EMEA@igmresins.com 

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